As a contractor for Ocean Images (UK) LIMITED at Holland America Line in Seattle, I was responsible for troubleshooting technical issues with photo lab equipment, using innovative techniques to identify and resolve any hardware or software problems on various brands including Noritsu, FujiFilm, Konica, Epson, and Sawgrass. I also installed and maintained WAN and LAN networks, ensuring they were always up to date-and operating effectively. My dedication to providing exceptional customer service and building professional relationships helped me develop, price, and package photo orders, delivering high-quality products on time, every time. Additionally, I provided photography training and development for photographers and conducted weekly lab inventories to ensure accurate stock control. I was always ready to assist customers with their imaging products and services and was able to adapt to changes in procedures, schedules, and business needs with ease. My expertise in Adobe Creative Cloud enabled me to maintain an in-depth knowledge of products, and ensure a safe work environment by following all safety and environmental procedures. Overall, I have a proven track record of being able to troubleshoot all hardware and software issues in the photo lab and maintaining a high standard of work at all times.